Client Care Representative
Position DescriptionClient Care RepresentativeDepartment:
Client Care CenterReports to:
Allie Minge, Client Care LeadLocation:
Brookville BranchStatus:
Full-Time Hourly Non-ExemptBank Operations Hours:
M-Th 8:
15-5:
05.
Friday 8:
15-6:
05, Saturday 8:
15-1:
05Position PurposeServes customers by determining needs and taking next steps to meet those needs; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Essential Duties and Responsibilities Professionally engages with customers/clients to identify their needs Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by identifying and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information accurately and efficiently.
Serves as a key resource and support for Branch Operations teams, in particular in relation to opening new accounts and account maintenance functions Adheres to security and transaction processing by following established procedures; reporting malfunctions.
Ability to work two Saturdays a month Skills/Competencies Strong verbal and written communication skills Telephone skills Listening Skills Data Entry Skills (Microsoft Word, Microsoft Excel & Windows) Internal and External Customer Focus Accuracy and attention to detail Professionalism Ability to multi-task in an efficient and productive manner Team player and People/Interpersonal Communication Skills Problem solving skills Education/Experience High School diploma or GED equivalent required.
Customer Service or Banking/Branch Operations experience (preferred) Working Conditions Ability to work two Saturdays per month (required) Must be able to remain in a stationary position 80% of the time Occasionally move/traverse to access files and equipment Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner and computer printer Ability to think, reason and communicate clearly The ability to observe and identify details at close range Occasionally lift up to 10 lbs.
Incumbent must be able to perform the essential functions of the position with or without reasonable accommodations.
Recommended Skills Active Listening Attention To Detail Banking Services Call Centers Customer Service Data Entry Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n6rs6yn4j5q7cks58', 'ExternalApply-j3n6rs6yn4j5q7cks58'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Client Care CenterReports to:
Allie Minge, Client Care LeadLocation:
Brookville BranchStatus:
Full-Time Hourly Non-ExemptBank Operations Hours:
M-Th 8:
15-5:
05.
Friday 8:
15-6:
05, Saturday 8:
15-1:
05Position PurposeServes customers by determining needs and taking next steps to meet those needs; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Essential Duties and Responsibilities Professionally engages with customers/clients to identify their needs Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by identifying and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information accurately and efficiently.
Serves as a key resource and support for Branch Operations teams, in particular in relation to opening new accounts and account maintenance functions Adheres to security and transaction processing by following established procedures; reporting malfunctions.
Ability to work two Saturdays a month Skills/Competencies Strong verbal and written communication skills Telephone skills Listening Skills Data Entry Skills (Microsoft Word, Microsoft Excel & Windows) Internal and External Customer Focus Accuracy and attention to detail Professionalism Ability to multi-task in an efficient and productive manner Team player and People/Interpersonal Communication Skills Problem solving skills Education/Experience High School diploma or GED equivalent required.
Customer Service or Banking/Branch Operations experience (preferred) Working Conditions Ability to work two Saturdays per month (required) Must be able to remain in a stationary position 80% of the time Occasionally move/traverse to access files and equipment Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner and computer printer Ability to think, reason and communicate clearly The ability to observe and identify details at close range Occasionally lift up to 10 lbs.
Incumbent must be able to perform the essential functions of the position with or without reasonable accommodations.
Recommended Skills Active Listening Attention To Detail Banking Services Call Centers Customer Service Data Entry Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n6rs6yn4j5q7cks58', 'ExternalApply-j3n6rs6yn4j5q7cks58'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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